Refund Policy

Last updated: October 2, 2026

Our merchandise and books are made to order by our production partners, Printful and Lulu. This policy follows their terms.

Books

Books are printed on demand and are not refundable. If a book arrives damaged or misprinted, email us and we will work with the printer to replace it.

Merchandise

Merchandise is made after you order, so we cannot accept returns or exchanges for change of mind, wrong size, or wrong color. Please check the size guide and product details before you order.

We will send a free replacement or refund your order if your item:

• arrives damaged,
• has a printing or manufacturing defect,
• is misprinted or not what you ordered, or
• is lost in shipping.

How to ask: email chris@earthlyenigmas.org within 30 days of delivery. Include your order number and a clear photo of the problem. You do not need to send the item back. For a lost package, write to us if it has not arrived within the delivery window shown at checkout.

Canceling or changing an order

Orders go into production quickly. Email us as soon as you can with your order number. If production has not started, we will cancel and refund in full. Once it has started, we cannot cancel.

Wrong address

Please check your shipping address before you pay. If a package comes back because the address was wrong, we can send it again if you pay for the shipping again.

How refunds are paid

Refunds go back to your original payment method through Stripe. Banks usually take 5 to 10 business days to show the credit.

Free materials

Free materials have no charge, so there is nothing to refund.

Contact

Earthly Enigmas LLC, chris@earthlyenigmas.org